Terms & Conditions

Welcome

Just so everything is clear here are my terms. All my original pictures have been handmade and all my butterflies hand cut by scissors. I would not sell anything I am not happy with myself. The picture you receive may vary slightly to the one pictured as each design is individually handmade so a butterfly may be a different shape, in a slightly different position or a shade may vary slightly.

 

How to Pay

Paypal is the simplest way and very safe. If you do not have a paypal account you can use paypal to buy your item with your own credit or debit card. I accept Visa and Mastercard but not American Express.Alternatively I can give you my bank account details so you can pay by BACS

 

Shipping

The prices shown are for if collect your order from one of our events or our home address. Delivery and packing by 3/5 day Courier service to mainland UK is £7 for a small picture and £12 for a large one. Please ask fo a price for overseas and non UK mainland addresses, likewise if you would like a faster delivery service.

I aim to send your order within 7 working days of hearing from you but during busy times of the year this can be longer so please think ahead  I will email you with the anticipated despatch date and actual despatch date

 

Returns

Should you wish to return an item please immediately notify me in writing (email) with the reasons why and your telephone number. You have 14 days to do this from receipt of cancellable goods.

The item should be returned in suitable packaging and you should purchase a signed for option from the sender and ask for a proof of posting certificate. You are responsible for the cost of postage.

As soon as the item reaches us safely and in the condition it was sent I will refund the order payment back to your payment method.

 

Exceptions

Non cancellable goods that will not be refunded are:

  • any item that was personalised by frame, colour, shape, names, dates or message
  • any item that that you have specifically commissioned
  • gift vouchers have no cash value and must be fully used to purchase an item to that value